All QuitCig products are manufactured to the highest standards and conform to safety laws and regulations.
QuitCig guarantees safe delivery of your orders. In the rare event that a product is DOA, please contact us immediately and return the item within 7 days of receiving the product, including all parts, in its original packaging. Any requests made after this time will be denied and cannot be entertained by QuitCig.
Upon receiving the products,QuitCig’s technical department will inspect the products and establish the cause of the fault.
If the products are found to be DOA:
If the products are not found to be DOA:
In the event of any faults,QuitCig products are warranted as follows:
In the event of any faults, 3rd party products are warranted as follows:
3rd party products are not covered by warranty. However, customers may still send defective items back to QuitCig. QuitCig passes those items back to their manufacturers and helps coordinating the repair if possible. Customers are responsible for shipping charges both ways. Depending on the problem, fees may be assessed by the manufacturers. QuitCig will contact customers before committing the repairs.
Any faulty items covered by the warranty must be reported to firstname.lastname@example.org within the warranty period and must be returned to ADDRESS within 7 days of being reported.
Any items not returned within the time periods stated will result in the warranty being void and will be ineligible for support, replacement or refund, whichever is applicable.
Only genuine QuitCig products will be eligible for support, replacement or refund. Items damaged through misuse or through use with incompatible parts will be exempt from warranty.
To return a product, which meets the requirements listed above, contact us via e-mail at email@example.com, explaining the issue and our customer care department will assist you to initiate a return and resolve the matter.
Please make sure the item is returned in the original condition, with the original packaging and accessories.
In the event that a refund is accepted, please note that it may take 8-10 days for you to receive the payment into your account as per banking procedures.